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Medical Care and Health Insurance | Insurance - HSBC VN From 27 November 2024, the new versions of our app will no longer work on older versions of operating systems on Android and Apple devices. To continue to enjoy the latest features on your HSBC Vietnam app, please update your device's operating system to aOS 9 or iOS 15.0 or above. Skip page header and navigation Latest offers with HSBC Premier Premier support for overseas education Articles about studying abroad HSBC Premier World Mastercard® Credit Card Spend Instalment on HSBC Vietnam App Investment Linked Insurance Product - Pru-Flexinvest Financial Planning Foreign Exchange Special offers for study abroad Global View and Global Transfers HSBC International Student Program Financial wellbeing management Get sign-up gifts worth up to VND3.5m with your new HSBC TravelOne Credit Card Apply for an HSBC Cash Back Credit Card and get up to VND 2 m cashback! Live it up with an HSBC Live+ Credit Card – enjoy up to VND2.8m worth of sign-up gifts Pay no annual fee when you spend with your HSBC LiveFree Credit Card Latest offers with HSBC Premier Premier support for overseas education Articles about studying abroad HSBC Premier World Mastercard® Credit Card Spend Instalment on HSBC Vietnam App Investment Linked Insurance Product - Pru-Flexinvest Financial Planning Foreign Exchange Special offers for study abroad Global View and Global Transfers HSBC International Student Program Financial wellbeing management Get sign-up gifts worth up to VND3.5m with your new HSBC TravelOne Credit Card Apply for an HSBC Cash Back Credit Card and get up to VND 2 m cashback! Live it up with an HSBC Live+ Credit Card – enjoy up to VND2.8m worth of sign-up gifts Pay no annual fee when you spend with your HSBC LiveFree Credit Card Get your policy instantly when applying online for Medical Care Insurance. Apply online now applying online for Medical Care Insurance This link will open in a new window Today, protect your life's most valuable asset. At HSBC, we can give you and your loved ones 5 affordableMedical Care Insurance plans with outstanding benefits tailored to meet your health care needs. It has a wide range of unique features varying from built-in free coverage for cancer plus 5 additional covers for your protection. Apply online now Get a quote applying online for Medical Care Insurance This link will open in a new window Read details of Product information Why choose exclusive HSBC Medical Care Insurance? Exclusively distributed via HSBC online channel High and comprehensive coverage up to VND 3 billion No medical check-up is required Choice of any licensed hospital and medical organization Direct billing service at hospitals or clinics authorized by Baoviet Extended coverage to Asian territories and Worldwide with only 25% and 50% top-up respectively on total annual premium fee Discount offer for family application no-claim bonus E-policy sent directly to your email Hassle-free online claim submission and insurance policy management on mobile app provided by Baoviet. Find out more about terms conditions Protection plan Classic - Vietnam Basic Cover Benefit for Protection plan Classic - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Classic plan - Vietnam 3,000,000/day, up to 60,000,000/year Maximum 60 days/year 60,000/day, Doubled limit if customers have in-patient treatment at state-owned hospitals Basic Cover Benefit for Protection plan Classic - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Classic plan - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Classic plan - Vietnam 3,000,000/day, up to 60,000,000/year Maximum 60 days/year Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Classic plan - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Classic plan - Vietnam 60,000/day, Doubled limit if customers have in-patient treatment at state-owned hospitals Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Classic plan - Vietnam Additional Covers Benefit for Protection plan Classic - Vietnam Out-patient treatment following illness, disease and accident 550,000/visit, up to 5,500,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 5,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Additional Covers Benefit for Protection plan Classic - Vietnam Out-patient treatment following illness, disease and accident 550,000/visit, up to 5,500,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 5,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Protection plan Preferred - Vietnam Basic Cover Benefit for Protection plan Preferred - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Preferred plan - Vietnam 5,000,000/day, up to 100,000,000/year Maximum 60 days/year 100,000/day, Doubled limit if customers have in-patient treatment at state-owned hospitals. Basic Cover Benefit for Protection plan Preferred - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Preferred plan - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Preferred plan - Vietnam 5,000,000/day, up to 100,000,000/year Maximum 60 days/year Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Preferred plan - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Preferred plan - Vietnam 100,000/day, Doubled limit if customers have in-patient treatment at state-owned hospitals. Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Preferred plan - Vietnam Additional Covers Benefit for Protection plan Preferred - Vietnam Out-patient treatment following illness, disease and accident 900,000/visit, up to 9,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 10,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Additional Covers Benefit for Protection plan Preferred - Vietnam Out-patient treatment following illness, disease and accident 900,000/visit, up to 9,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 10,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Protection plan Executive - Vietnam Basic Cover Benefit for Protection plan Executive - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Executive plan - Vietnam 9,000,000/day, up to 180,000,000/year Maximum 60 days/year 150,000/day, Doubled limit if customers have in-patient treatment at state-owned hospitals. Basic Cover Benefit for Protection plan Executive - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Executive plan - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Executive plan - Vietnam 9,000,000/day, up to 180,000,000/year Maximum 60 days/year Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Executive plan - Vietnam Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Executive plan - Vietnam 150,000/day, Doubled limit if customers have in-patient treatment at state-owned hospitals. Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Executive plan - Vietnam Additional Covers Benefit for Protection plan Executive - Vietnam Out-patient treatment following illness, disease and accident 1,500,000/visit, up to 15,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 20,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Additional Covers Benefit for Protection plan Executive - Vietnam Out-patient treatment following illness, disease and accident 1,500,000/visit, up to 15,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 20,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Protection plan Deluxe - Vietnam, Asia Worldwide Basic Cover Benefit for Protection plan Deluxe - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Deluxe plan - Vietnam, Asia Worldwide 20,000,000/day, up to 400,000,000/year No limitation for number of visit/year 200,000/day, Doubled limit if customers have in-patient treatment at state- owned hospitals. Basic Cover Benefit for Protection plan Deluxe - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Deluxe plan - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Deluxe plan - Vietnam, Asia Worldwide 20,000,000/day, up to 400,000,000/year No limitation for number of visit/year Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Deluxe plan - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Deluxe plan - Vietnam, Asia Worldwide 200,000/day, Doubled limit if customers have in-patient treatment at state- owned hospitals. Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Deluxe plan - Vietnam, Asia Worldwide Additional Cover Benefit for Protection plan Deluxe - Vietnam, Asia Worldwide Deluxe plan - Vietnam, Asia Worldwide Out-patient treatment following illness, disease and accident 2,700,000/visit, up to 27,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 40,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500.000/year. Additional Cover Benefit for Protection plan Deluxe - Vietnam, Asia Worldwide Deluxe plan - Vietnam, Asia Worldwide Out-patient treatment following illness, disease and accident Deluxe plan - Vietnam, Asia Worldwide 2,700,000/visit, up to 27,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Deluxe plan - Vietnam, Asia Worldwide Up to 40,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500.000/year. Deluxe plan - Vietnam, Asia Worldwide Deluxe plan - Vietnam, Asia Worldwide Protection plan Privileged - Vietnam, Asia Worldwide Basic Cover Benefit for Protection plan Privileged - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Privileged plan - Vietnam, Asia Worldwide - Room board: 25,000,000/day up to 720,000,000/year Fully covered for Hospital miscellaneous expenses; No limitation for number of visit/year 300,000/day,Doubled limit if customers have in-patient treatment at state-owned hospitals. Basic Cover Benefit for Protection plan Privileged - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Privileged plan - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Privileged plan - Vietnam, Asia Worldwide - Room board: 25,000,000/day up to 720,000,000/year Fully covered for Hospital miscellaneous expenses; No limitation for number of visit/year Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Privileged plan - Vietnam, Asia Worldwide Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Privileged plan - Vietnam, Asia Worldwide 300,000/day,Doubled limit if customers have in-patient treatment at state-owned hospitals. Basic Cover - Hospitalisation and Surgical Expenses following illness, disease accident Limit of Privileged plan - Vietnam, Asia Worldwide Additional Covers Benefit for Protection plan Privileged - Vietnam, Asia Worldwide Privileged plan - Vietnam, Asia Worldwide Out-patient treatment following illness, disease and accident 4,000,000/visit, up to 40,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Up to 80,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Additional Covers Benefit for Protection plan Privileged - Vietnam, Asia Worldwide Privileged plan - Vietnam, Asia Worldwide Out-patient treatment following illness, disease and accident Privileged plan - Vietnam, Asia Worldwide 4,000,000/visit, up to 40,000,000/year Maternity benefits; a. Normal delivery and Caesarean section *; b. Complication of pregnancy; c. Inpatient treatment for newborn baby Privileged plan - Vietnam, Asia Worldwide Up to 80,000,000/year; Maximum limit for Inpatient treatment for newborn baby: 500,000/year. Privileged plan - Vietnam, Asia Worldwide Privileged plan - Vietnam, Asia Worldwide In case of Normal delivery and Caesarean section, no co-insurance is applied for treatment in state-owned hospitals Asia: All countries in Asia excluding Afghanistan, Iran, Iraq, Syria, Nork Korea, Lebanon Worldwide: All countries excluding Afghanistan, Cuba, Democratic Republic of Congo, Iran, Iraq, Syria, Belarus, Nicaragua, North Korea, Lebanon, Liberia, Libya, Somalia, Sudan , South Sudan, Venezuela, Crimea and Zimbabwe Policy Insureds are Vietnamese citizens or foreigners; aged 1 to 64 years old who legally reside in Vietnam Policy holders must be at least 18 years old Anyone who physically locates in the United States of America either on a temporary or permanent basis or anyone who maintains any address, including, but not limited to any correspondence, residential or permanent address in Japan is not eligible to apply for Medical Care Insurance. Apply online now This link will open in a new window There are exclusions on treatment and consequential expenses resulting from: Special diseases and pre- existing diseases within the first year of cover; Sexually transmitted disease , malaria fever, tuberculosis and occupational disease; Treatment of and/or surgery for birth defects, congenital anomalies, genetic deformities or diseases, hereditary medical conditions with symptoms present at birth, surgery which had been indicated before the inception date of the policy; Treatment for mental/ psychiatric illness, mental/ psychological disorders, sleeping disorders, insomnia , fatigue, stress or other stress-related illnesses; and other detailed exclusions as specified in the Policy Wordings. Medical Care Insurance is a one-year term policy and will not be automatically renewed. Prior to your policy's expiry date, reminder will be sent to you for renewal decision. Your email address is required to go through the online renewal process. Premium payment should be made in full before expiry date to ensure the continuity of your insurance benefits. Download Claim Form Download link Please have all information regarding the circumstances and details of your claim in hand, then notify Bao Viet in one of the following ways/addresses, whichever is most convenient for you: Contact Bao Viet Insurance Via Phone : Simply call Bao Viet's hotline: 1900558899, Ext. 3. Contact Bao Viet Insurance Online via BAOVIET Direct: Upload your claim documents on "BaoViet Direct" App. Bao Viet will help you check your claim documents in advance. Note: BaoViet Direct is a mobile app which provides hassle-free online claim submission and policy management. For direct billing, a virtual direct billing card will be provided within the BaoViet Direct app to replace the traditional physical card. Please click here for more details of BaoViet Direct app. This is an app on mobile phone provided exclusively for Bao Viet's customers with the preeminent features: - Baoviet ID feature: Replace the traditional physical direct billing card when going to hospitals, clinics in the list of Bao Viet Insurance's Direct Billing Network. You just need to bring your phone; insurance services will be done easily-quickly-conveniently. - Keep track of health insurance benefits and the balance limit of the policy. - Search and view the list of Bao Viet Insurance's Direct Billing Network. - Create an online claim document and keep up with a claim process. - Allow synchronous insurance policies of relatives to track and lookup for the whole family on the same application. How to install BVDR app on Mobile phone: Customers can download and install app on CH-Play and App stores . This app is suitable with devices using Android operating system from 4.4 or IOS from 11 and above. Contact Bao Viet's Claim Handling Direct Billing Division: 07 Ly Thuong Kiet, Phan Chu Trinh Ward, Hoan Kiem District, Hanoi 4th Floor, No. 97 Tran Phu, Hai Chau District, Da Nang City 6th floor, EVNNPT Building 610 Vo Van Kiet, Cau Kho Ward, District 1, Ho Chi Minh City Contact Bao Viet's Claim Handling Direct Billing Division: 07 Ly Thuong Kiet, Phan Chu Trinh Ward, Hoan Kiem District, Hanoi 4th Floor, No. 97 Tran Phu, Hai Chau District, Da Nang City 6th floor, EVNNPT Building 610 Vo Van Kiet, Cau Kho Ward, District 1, Ho Chi Minh City Hotline 24/7: 1900 55 88 99/ Line 3 Email: [email protected] Medical Care Insurance Policy Wordings Medical Care Insurance Policy Wordings Download link Important notes Download link Endorsement Form Download link Is waiting period applicable for Medical Care Insurance? Yes. Waiting period is the period in which all benefits concerned will not be payable. It is calculated from policy inception and applied as follows: 30 days in respect of illness, diseases. 30 days in respect of dental treatment. 12 months in respect of special diseases and pre-existing diseases. 90 days in respect of complication of pregnancy. 635 days in respect of childbirth. Will my claim history affect the renewability of my Medical Care insurance policy and the renewal premium? Unless in special circumstances where the loss experience is abnormally adverse, the Medical Care insurance policy will not be declined to renew. In cases when the loss ratio is considered high, Bao Viet reserves the right to adjust your renewal premium and/or benefits. Bao Viet will, however, give you sufficient notification in advance. Is there a hotline for claim inquiry? You may easily find the claim hotline stated in your Certificate of Medial Care Insurance as well as on the back side of your Direct Billing Card. Read full FAQ to read the frequently asked questions and answers about medical care insurance Medical Care Insurance is underwritten by Bao Viet Insurance Corporation, 07 Ly Thuong Kiet Street, Hoan Kiem District, Hanoi, Vietnam.It is not an obligation of or guaranteed by HSBC Bank Ltd. The information of this product may be amended by Bao Viet Insurance Corporation from time to time and HSBC Bank Ltd. shall not be responsible for such amendment. This webpage contains only general information. The specific terms, exclusions and conditions applicable to this insurance are described in the Policy which will only be issued upon acceptance of the Proposal Form. A person interested in this product should consider whether the product is suitable before making a commitment to purchase the product. BaoViet General Insurance authorised agents or distributors, including HSBC Bank Ltd. are neither the underwriter nor broker for the customers. To the fullest extent permissible pursuant to applicable law, the Agents make no warranties or representation as to the accuracy, correctness, reliability or otherwise of the content of this webpage. Under no circumstances, including, but not limited to negligence, the Agents or any party involved in creating, producing or delivering the webpage shall not be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the liability to use, the information in this webpage, even if the Agents have been advised of the possibility of such damages. The Agents are not suppliers of the products and shall not accept liability in relation thereto. Write, call or send us a message Visit us at your nearest branch Find answers to your queries or contact us for further help Careers, media, investor and corporate information HSBC Group | © Copyright HSBC Bank Group 2002-2025 All rights reserved This website is designed for use in Vietnam. 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